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Experiencing problems ordering online or have questions regarding certain products? Please feel free to contact us.

If you would like to track your order, please click here to access your account.

 

Toll Free: 1.877.4MC.STUF
(1.877.462.7883)

 

We strive to answer your questions within 24 hours.
mccustomersupport@powertexgroup.com

 

Attn: MasterCraft Pro Shop
Powertex Group
5651 Highway 93
Eau Claire, WI 54701


Terms and Conditions


PRICING: Prices shown are subject to change without notice.

RETURNS: MasterCraft accepts returns of unworn, unwashed merchandise for a full refund or exchange within 30 days of purchase. We fully guarantee our merchandise to be free of manufacturing defects, and will accept defective items for a full refund or exchange. In all cases, refunds will be made in the form of the original payment. We are able to refund shipping and handling charges only in the case of manufacturing defects.

Returns MUST be sent via UPS or FedEX, as we need to have a verifiable tracking number to follow in the event of a lost or delayed package. If a package is sent via any other method, and is lost in transit, we will have no way to verify the package, and will not be able to complete the return process.

Return package must also include the following information: Reason for return, whether the return is for refund or exchange, and if an exchange is requested the item number, size, color, and quantity of the requested exchange items. If the following requirements are not met, the return process may be delayed significantly.

Please return products to:
MASTERCRAFT RETURNS
5651 Hwy. 93
Eau Claire, WI 54701

 

Proof of purchase, such as a copy of the original sales receipt or packing slip is required for reimbursement of the purchase price as well as the original product.

BACKORDERS: We work hard to ensure prompt delivery of your order. However, if for some reason a specific product is on back order, we will contact you by phone or e-mail to notify you of the delay. We will give you an estimated delivery date or allow you to change your order for an item that is currently in stock.

ARTWORK AND COPYRIGHTS: MasterCraft and its affiliates retain copyrights to all artwork. Additionally, all designs displayed in this publication are copyright © 2007 Powertex Group, Inc. Duplication, modification or imitation is strictly prohibited.

P.O. BOXES: Orders sent to a P.O. box cannot be tracked via a tracking number. Orders can be shipped to P.O. boxes within the United States, but the MasterCraft Pro shop will neither provide tracking info nor be responsible for the package once it leaves the shipping facility due to the lack of tracking data available.

DELIVERY: Please allow 14 days for delivery (Wisconsin orders please apply 5.5% sales tax).

E-Commerce online store and promotional products Managed by Powertex Group.
Shipping Information


FOR SHIPMENTS WITHIN THE CONTINENTAL U.S.:


Order Total Shipping
0-$25 = $7.95
$25.01 - $50 = $8.95
$50.01 - $75 = $10.95
$75.01 - $100 = $12.95
$100.01 - $150 = $14.95
$150.01 - $200 = $16.95
$200.01 - $350 = $24.95
$350.01 - $500 = $34.95
$500.01 - $750 = $44.95
$750.01 - $1500 = $52.95
$1500.01 - $2000 = $68.00
$2500.01 - $2500 = $80.00
$2500.01 - $3000 = $90.00
 

CANADIAN/INTERNATIONAL ORDERS. Please allow 14 days for delivery (Import Duties, Tariffs and Taxes, PST and HST/GST are all automatically added to the order total).

INTERNATIONAL ORDERS. Payment must be made by credit card. All pricing is in U.S. dollars. A valid telephone number and email address is required for all orders.

You will be contacted with the additional shipping fees via email. Once we receive your approval of the additional charges, the order will be processed. Additional shipping charges will be charged to your credit card. This charge will appear as a separate transaction on your credit card statement after the initial transaction.

If you would like a estimate on the specific freight costs before you order, please call our support number to get a freight quote. Quote will not include taxes, duties, and tariffs.

Any applicable duties, taxes, and tariffs are the responsibility of the recipient and will be paid by the recipient upon delivery in the destination country.

Your order will be cancelled if you do not reply or accept additional charges within five business days.


If you have further questions regarding shipping and handling or our return policy please contact:

mccustomersupport@powertexgroup.com

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